Terms & Conditions

 

 TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.laurettadesign.ca (the "Site"). This Site is owned and operated by VH Incorporated. This Site is an e-commerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of VH Incorporated and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

 

  • Faucets;
  • Lighting;
  • Mirrors; and
  • Bathroom accessories.

 

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

 

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

 

  • Standard delivery 5-10 business days.

 

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
VH Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless VH Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(437) 385-2444
 admin@laurettadesign.ca 

Effective Date: 11th day of February, 2024

Return and Refund Policy

EASY RETURNS & EXCHANGES

 

  • You can easily return an item for a complete refund within 30 days following the original date of purchase
  • The merchandise must be unused, uninstalled and returned in its original condition and packaging (unopened) in order to get a full refund, exchange or store credit for the merchandise; a restocking fee of 30% of the merchandise’s retail price will be deducted for any damaged open box; 
  • Proof of purchase necessary;
  • Refunds will be issued through the same method of payment and/or card as the original purchase (some exceptions may apply).

 

QUOTES & LAYAWAYS

 

  • Quotes done in store do not guarantee product availability or pricing;
  • Minimum deposit of fifty percent (50%) is required on any layaways or orders;
  • Orders must be paid in full if delivery needs to be scheduled within 10 days.

 

SHIPPING & DELIVERY OF MERCHANDISE

 

  • Full payment (100%) of the invoice is required for merchandise that needs to be shipped, 10 days before delivery.
  • The customer is responsible to inspect all merchandise upon receipt.
  • Any merchandise received damaged must be reported within a maximum period of 72 hours (3 days) following the receipt of the merchandise to  admin@laurettadesign.ca 

 

ONLINE ORDERS

 

  • The customer is responsible for checking the merchandise upon arrival;
  • If the merchandise is damaged on arrival the customer needs to:
    Declare the damaged merchandise to the delivery company and sign the document regarding this situation;
    Take clear photograph of the outer packaging and of the damaged merchandise and send those to admin@laurettadesign.ca along with a description of the damage.
  • Shipping fees are applicable at all times and are at the expense of the customer, even if the items are credited or exchanged;
  • If the customer has benefited from free delivery, shipping fees will be charged upon receipt of the return or on any new delivery of merchandise (new or exchange) (except for merchandises damaged on arrival);
  • The customer is responsible for any loss or damage that may occur during transportation of the returned merchandise. A secure transportation service is recommended.

 

VH Incorporated reserves the right to refuse returns or exchanges in the event that it doesn't comply with the above policy. The terms and conditions of this policy may change without prior notice

 

Effective date: February 11, 2024